Return & Refund Policy

Effective date: August 5, 2026

Zee’s PK aims to provide a smooth shopping experience. If you receive an incorrect or eligible item that needs review, please read the following policy before requesting a return, exchange, or refund.

1. Return Request Window

Customers should contact Zee’s PK within a reasonable time after receiving the order if there is an issue with the delivered product. Early reporting helps us review the request more efficiently.

2. Eligible Return Cases

A return or exchange request may be considered if:

• the wrong item was delivered;
• the wrong size was sent compared with the confirmed order;
• the item arrived damaged in a way that affects normal use;
• the product received is materially different from the order placed.

3. Non-Returnable Situations

For hygiene, product-care, and misuse reasons, requests may be declined when items are worn, washed, altered, damaged after delivery, missing original condition, or reported after unnecessary delay. Clearance or specially discounted items may also be treated as final sale unless a delivery error or verified defect exists.

4. Review Process

To review a request, we may ask for the order number, a clear explanation of the issue, and product photos. Approval is not automatic and depends on whether the request matches this policy.

5. Exchange Options

Where appropriate and subject to stock availability, Zee’s PK may offer an exchange instead of a refund. If the requested replacement is unavailable, an alternative resolution may be discussed.

6. Refund Decisions

If a refund is approved, it will be processed using an appropriate method based on the original order and payment status. Timing may vary depending on operational and payment-processing factors.

7. Shipping Charges

Original or return-related shipping charges may be non-refundable unless the issue was caused by an error attributable to Zee’s PK.

8. Refused or Unverified Claims

Zee’s PK reserves the right to reject requests that appear fraudulent, incomplete, abusive, or unsupported by order details and product-condition evidence.

9. Contact for Return Support

For return or refund support, email [email protected] and include your order-related details.